GENERAL TERMS AND CONDITIONS OF SALE, SHIPPING AND WITHDRAWAL

This document constitutes the formal and binding contractual agreement between the business AURATEKNO.COM and any natural or legal person (hereinafter referred to as "Customer", "Buyer" or "User") who makes a purchase on the e-commerce portal AURATEKNO.COM

SECTION 1 - SCOPE OF APPLICATION AND DISTINCTION OF CUSTOMER

1.1. Acceptance of the Terms: By placing a purchase order on the Site, you agree to the unconditional, complete, and irrevocable acceptance of these terms and conditions. The Customer declares that they have the legal capacity to enter into binding contracts.

1.2. Client Qualification (Consumer vs. Professional):

• Consumer Customer (B2C): The natural person acting for purposes other than entrepreneurial, commercial, artisanal, or professional activity. The protections of the Italian Consumer Code apply to this category (D.Lgs. 206/2005).

• Professional Client (B2B): The natural or legal person making the purchase by entering a VAT number or for professional purposes. For B2B customers they do not apply consumer protections, including the 14-day right of withdrawal, and the legal guarantee are reduced to the peremptory term of 12 (twelve) months, regulated solely by the Italian Civil Code.

SECTION 2 - CONCLUSION OF THE CONTRACT AND NATURE OF THE STORE

2.1. Invitation to Offer: The display of products and consumer electronics on the Site constitutes solely an invitation to offer and not a binding offer to the public.

2.2. Completion of the Contract:

1. The sending of the order by the Customer constitutes a contractual purchase proposal.

2. Receiving the automatic "Order Receipt Confirmation" email only certifies the technical acceptance, but does not constitute acceptance of the proposal.

3. The sales contract is considered concluded and binding only when the Seller sends the Customer the formal email of "Shipping Confirmation" or when the goods are physically entrusted to the carrier.

2.3. Right of Arbitrary Cancellation: The Seller reserves the right to refuse or cancel any order prior to shipment, providing a full refund, in the event of material errors in prices, suspected computer fraud, risk profiles reported by payment gateways, or objective unavailability of goods in the supply chain.

SECTION 3 - PAYMENT METHODS AND TRANSACTION SECURITY

3.1. Integrated Gateways: The Site uses SSL encryption protocols and processes payments exclusively through certified circuits compliant with PCI-DSS standards:

• Shopify Payments: Native and secure management of transactions via credit/debit cards from the main global circuits (Visa, Mastercard, Maestro, American Express) and digital wallets (Apple Pay, Google Pay).

• Klarna (Klarna Bank AB): Financing or payment deferral service (e.g., "Pay in 3 installments"). Approval of the deferral and the related financial flows are governed by a separate and independent agreement between the Customer and Klarna. AURATEKNO has no influence on Klarna's credit decisions.

3.2.Anti-fraud tracking: During checkout, technical transaction data, including your IP address, browser location data, and 3D Secure (3DS) verification codes, are securely recorded. This data is stored for the Seller's protection in accordance with financial security regulations.

SECTION 4 - SHIPPING POLICY AND INTERNATIONAL LOGISTICS CHAIN

4.1. Origin of Flows and Supply Chain: In order to ensure immediate access to the latest innovations in the consumer electronics and small appliances sectors, AURATEKNO.COM uses a multi-level logistics network. Goods can be allocated and shipped, depending on stock levels and product complexity, either from the Company's European warehouses or directly from the logistics facilities of international production and distribution partners located outside the EU (including the People's Republic of China).

4.2. Processing and Transit Times:

• Processing: Orders are processed within 1-7 business days of payment confirmation.

• Transit: The delivery times indicated on the Site are purely estimated and not binding. In the case of international or cross-border shipments, average times may vary due to air routes or express courier flows. No compensation or indemnity will be due to the Customer for delays not attributable to fraud or gross negligence of AURATEKNO.COM

4.3. Customs Regime and Import Charges:

• The Seller operates, where applicable, under tax simplification regimes (e.g. IOSS/centralized customs clearance) to ensure that VAT is paid at checkout.

• If, due to specific inspections or local customs regulations of the destination country, the customs authority should require import duties, administrative fees or customs clearance charges, these costs are considered to be exclusive and mandatory responsibility of the recipient Customer, who legally acts as the Official Importer (Importer of Record) of the goods. Refusal of the package to avoid customs duties constitutes a breach of contract by the Customer.

SECTION 5 - ACCEPTANCE OF TRACKING AND VALUE OF PROOF OF DELIVERY (P.O.D. )

5.1. Monitoring Constraint: The Seller will provide a tracking number via email as soon as the goods are handed over to the courier. The Customer is contractually obligated to monitor the status of the shipment in order to cooperate in receiving the goods.

5.2. Probative Value of the Proof of Delivery (POD): For the purposes of resolving any commercial dispute, complaint or banking dispute, the electronic data extracted from the IT systems of the courier in charge (e.g. DHL, FedEx, UPS, Poste Italiane, or associated international carriers) constitute full and indisputable legal proof of delivery. The "Proof of Delivery" (Proof of Delivery - P.O.D. ) is alternatively validated by:

1. Digital signature of the recipient placed on the courier's PDA.

2. GPS satellite tracking confirming the delivery of the package near the coordinates of the destination address entered by the customer.

3. Photo of delivery (Photo POP) taken by the logistics operator in the case of contactless delivery or secure storage.

5.3.Unavailability due to Customer's fault: If the package is returned to the sender or stored due to: incorrect or incomplete address provided by the buyer, prolonged absence of the recipient after repeated delivery attempts, or failure to collect the package from the warehouse within the agreed timeframe, all out-of-pocket costs for storage, return logistics, and potential reshipment will be borne exclusively by the customer. These amounts will be deducted from any partial refund for the order.

SECTION 6 - CLAUSE D.O.A. (DEAD ON ARRIVAL), DAMAGED PRODUCTS AND COMPLAINTS

6.1. External Integrity Verification: Upon delivery, the Customer must inspect the outside of the package. If the packaging shows obvious alterations (tampering, crushing, breakage, non-original courier tape), the Customer must refuse the package or accept it by placing a "Specific Control Reservation" on the courier's terminal, describing the anomaly in detail (e.g. "I accept with reservations due to the packaging being visibly wet and torn on the right side."Acceptance with general reservations has no legal value for the opening of insurance claims.

6.2. Clause D.O.A. (Dead On Arrival) - 48 Hour Window: If the electronic device or small household appliance, even if the external packaging is intact, has an original structural defect, internal aesthetic damage from impact, does not turn on or is not working from the first use (product "dead on arrival"), the Customer has the strict obligation to report the incident. within and no later than 48 calendar hours from delivery indicated by carrier tracking.

6.3. Mandatory Reporting Procedure: To activate the procedure D.O.A. or transport damage, the Customer must send an email to info@auratekno.com containing:

1. Please include your order number and a copy of your purchase receipt.

2. Clear photograph of the logistics label affixed to the original package, where the barcodes and tracking number are visible.

3. Photographic documentation of the external and internal packaging.

4. A short video (maximum 60 seconds) that clearly illustrates the malfunction described (e.g. failure of the electronic device to turn on despite being connected to the mains).

6.4. Expiration of Terms: Reports sent after the peremptory threshold of 48 hours from delivery, or without the required multimedia supports, will not be classified as transport damage or D.O.A. Such issues will fall exclusively within the ordinary provisions of the Legal Guarantee of Conformity, excluding any liability of the Seller for damages occurring during the transport chain.

SECTION 7 - LEGAL RIGHT OF WITHDRAWAL (14 DAY RETURN POLICY)

7.1. Term of Exercise: Pursuant to art. 52 of the Italian Consumer Code, the Consumer Customer (B2C) has a period of 14 (fourteen) calendar days to withdraw from the contract without having to provide any reason. The deadline begins from the day on which the Consumer, or a designated third party other than the carrier, acquires physical possession of the last item in the order.

7.2. Notification Methods: To initiate the withdrawal, the Customer must send an explicit and written communication to the email address [info@auratekno.com] within the 14-day deadline.Customer Service will issue a return authorization code and instructions on the address of the destination logistics center. Returns sent independently by the Customer will not be accepted without prior written authorization.

7.3. Return Integrity and Eligibility Requirements (Strict Policy for Electronics): The right of withdrawal is entirely subject to the return of the goods in the condition in which they were received. Due to the technological nature of the products sold, the following strict rules apply:

• The product must be returned in its original original and intact original packaging, which constitutes an integral part of the asset for the purposes of resale.

• The warranty seals, transparent protective films applied to the displays or bodies, user manuals, power cables and accessories sealed inside must not have been removed.

• The electronic device must not have been activated, configured, associated with personal accounts (e.g. Apple ID, Google Account), or registered for the manufacturer's warranty.

• Hygiene Exclusions (Art. 59, letter e, Consumer Code): The right of withdrawal is strictly excluding For all small household appliances and electronic devices intended for personal care, personal hygiene, health, or food preparation/storage (e.g., razors, electric toothbrushes, epilators, blenders) if they have been unpacked, removed from their protective seal, or put into operation after delivery, for obvious reasons of health and hygiene protection.

7.4. Return Shipping Costs: In accordance with art. 57, paragraph 1, of the Consumer Code, the direct costs of returning the goods are entirely borne by the Customer. The customer is responsible for the return shipment and can choose their preferred carrier. A traceable and insured shipping service is mandatory: AURATEKNO is not responsible for any damage, theft, or loss of the return package during transport to its warehouses.

7.5. Refund Process: After receiving the goods at the specified location, the technical department will perform an inspection to ensure compliance with all integrity requirements. If the inspection is successful, the Seller will refund the amount paid by the Customer within 14 days of receiving the goods. The refund will be made using the same financial instrument used for the purchase (Shopify Payments or Klarna). If the goods have suffered a decrease in value due to handling other than that necessary to establish the nature, characteristics, and functioning of the goods, the Seller will apply a proportional reduction to the refund or refuse the refund and return the goods to the Customer at the Customer's expense.

SECTION 8 - LIMITATION OF LIABILITY

8.1. Limits of Compensation: To the maximum extent permitted by applicable European law, AURATEKNO will under no circumstances be liable for indirect damages, loss of data, loss of profits, interruption of business, or moral damages arising from the purchase or use of technological and electronic products on the Site. The maximum total liability of the business may never exceed the total amount actually paid by the Buyer for the disputed order.

SECTION 9 - ANTI-CHARGEBACK, FRAUD PREVENTION AND LEGAL PROTECTION

9.1.Definition of Instrumental Chargeback: "Friendly Fraud" or "Instrumental Chargeback" is defined as any action taken by the Customer aimed at requesting the reversal of the transaction, the dispute or the refusal of the payment at their bank, the card issuer or the financial circuits (Shopify Payments, Klarna), in the presence of a regularly executed shipment or without having previously activated the amicable resolution through the Customer Service of the Site.

9.2. Dispute Rejection Actions: AURATEKNO actively combats payment fraud. In the event of a fraudulent chargeback, the business will promptly send the issuing institution a complete documentation file proving contractual good faith and the performance of the service. The documentation file will include:

• The checkout IP address and 3D Secure authentication protocol logs.

• The complete history of messages and communications with the Buyer.

• Proof of Delivery (P.O.D. ) of the courier provided with GPS coordinates or graphic tracking of the recipient's signature, which has documentary value of physical possession.

9.3. Civil, Criminal and Damages Action: Filing an unfounded or fraudulent bank dispute (for example, based on a false declaration of non-delivery denied by the carrier's logs, or intended to circumvent the strict terms of the right of withdrawal or the guarantee) constitutes a serious breach of contract. AURATEKNO expressly reserves the unquestionable right to:

1. Entrust the matter to your legal department to take civil action against the Buyer to recover the outstanding debt.

2. Charge the Customer for all penalties and administrative fees applied by card operators and banking circuits for managing the dispute (chargeback fee).

3. Proceed with the formal complaint to the competent judicial authorities for the crime of contractual fraud pursuant to Article 640 of the Italian Penal Code, by providing the User's personal, IT and logistical data.

SECTION 10 - GOVERNING LAW, JURISDICTION AND ODR RESOLUTION

10.1. Applicable Law: This contract and the commercial relations between the parties are governed by and construed in accordance with Italian law. For Consumer Customers residing outside of Italy, any mandatory provisions and minimum protections provided by the laws of the Consumer's country of habitual residence apply.

10.2. Competent Court:

• For Consumers (B2C): Any civil dispute concerning the interpretation, execution, or termination of the contract will be subject to the exclusive territorial jurisdiction of the Judge of the place of residence or domicile of the Consumer, if located within the territory of the Italian State.

• For Professionals (B2B): Any legal dispute between the parties will be referred exclusively and definitively to the jurisdiction of the Forum of [NAPLES], excluding any other competing or alternative forum.

10.3. Online Alternative Resolution (ODR): Pursuant to art. 14 of EU Regulation no.524/2013, the Seller informs Consumers of the existence of the ODR platform established by the European Commission for the extrajudicial resolution of disputes arising from online sales contracts, accessible electronically at the following address: https://ec.europa.eu/consumers/odr.