Insure your shipment with Seel

Consumer Complaints Submission Procedure with Seel

Agreement signed on 03/10/2026

Customers can choose to buy worry-free delivery during checkout to protect their packages from loss, delays, damage and theft (porch piracy). Complaints procedure.

This service is optional and protects your order in case of:

- loss
- damage
- theft
- delays in delivery

Once the request is approved, the refund will be made according to the terms of service.

1.Before finalizing the payment, You can optionally select shipping insurance directly on the cart page. (via the appropriate flag)

2. In case of problems with shipping, customers they can file a complaint through the Shipping Protection Resolution Center , accessible via the e-mail received after purchasing Worry-Free Delivery or via the ParcelPanel order tracking page.

3. Customers they filed a complaint through the complaints portal and the complaint was approved, can request a refund.

4. The refund will be directly accredited on the payment method indicated by the customer, ensuring the customer a hassle-free resolution.

Coverage: Terms and Conditions
Worry-Free Delivery is a service provided by Seel It protects against loss, delays, damage, and theft during shipping. Coverage details include:

Type of problem	Definition	Opening a complaint	Complaint deadline	Compensation
Loss	Shipment not delivered within 30 days (national) or 60 days (international) from the date of shipment.	National: 30 days from shipping. International: 60 days from shipping.	90 days from the order date.	Refund equal to product purchase value, subject to verification of the case.
Delay	Shipment not delivered within 10 days (national) or 30 days (international) from the date of shipment.	National: 10 days from shipping. International: 30 days from shipping.	90 days from the order date.	5 USD or equivalent in the transaction currency (e.g. 5€).
Damage	Content rendered unusable within 7 days from delivery (e.g., broken, fractured, bent, or crushed). Excludes cosmetic damage, manufacturing defects, or packaging issues.	Delivery date.	7 days from delivery.	Refund equal to product purchase value, subject to verification.
Theft	Package stolen within 7 days from delivery indicated by the courier.	Delivery date.	7 days from delivery.	Refund equal to product purchase value, subject to verification.